At Rose City Mortgage, we are committed to maintaining your privacy. We will keep your personal information secure.
Our guarantee to you:
- We do not sell your personally identifiable information
- We use state-of-the-art encryption and data-storage technology.
- We have on-site shredding of anything containing personal information.
- Our office is monitored with security cameras and guards.
What information does Rose City collect about me?
Rose City only collects the information that is necessary to provide you with the services you request. This information can include:
- Your first and last name
- Your street address, including zip code
- Your email address
- Your phone number
- Your social security number
- Your date of birth
Who will Rose City share my information with?
Rose City will never sell your personal information. We do, however need to share some of your data with other businesses to perform services related to your loan. These businesses include:
- Credit agencies
- Title and escrow companies
- Appraisal companies
- Mortgage insurance companies
- Lenders
- Wholesale investors
We also need to contact your employer to verify income and your bank to verify assets. We do not share information about your specific loan application with these institutions.
State and federal agencies require Rose City to provide certain information about the loan amounts and the race and gender make up of our customer base. All of this information is provided in an aggregated report without the use of any personal identifiable information.
When I use Rose City’s web site, is personal information collected from my computer?
When you use Rose City’s web site our system logs some basic information from your computer including
- IP Address (your computer’s unique signature)
- Operating System (i.e. Windows 2000)
- Browser software (i.e. Netscape Navigator)
We use this information to perform routine maintenance on our web site and to ensure that our web features work with most visitor’s browsers and systems.
What will Rose City share with my real estate agent?
At Rose City we know that realtors and relocation agents provide valuable support and advice to our customers. Therefore, we keep them abreast of the application process. This information does not include any financial information about the borrower. We do share the following information with realtors and relocation agents:
- Loan timeline
- Closing Date
- Appraisal data
- A copy of the pre-approval certificate
- Contact information about your loan officer
Rose City recommends that you share this information with your realtor, but at your request, we will not share this information.
How secure is Rose City?
At Rose City Mortgage, we have taken every step to ensure our customers’ data is protected. We use best-in-class processes to protect your personal data as it is transmitted and stored. Our web server is enabled with Secure Sockets Layer (SSL), a leading web security technology. SSL ensures that information we collect and exchange cannot be viewed by anyone else on the web.
In addition, Rose City uses encryption technology to secure your data transmission and storage.
How can I get more information about your privacy and security practices?
Please contact us with any further questions that you have.
Will I be put on a mailing list?
After your loan is closed, Rose City will periodically send you emails about new services we offer that can help you save money. Our customers generally find this information helpful, but you can choose not to receive it by contacting us.